Bingo Story Links Not Working
Troubleshooting guide for reward links that fail to deliver tokens or freebies.
While You Troubleshoot, Fresh Links Are Waiting
All active Bingo Story reward links updated daily. Links expire within 24-48 hours.
Why Bingo Story Links Stop Working
Bingo Story reward links come from Alisa Games - distributed through the official Facebook page, in-game notification banners, and occasionally email campaigns. Each link is valid for a specific time window, typically 24 to 48 hours from the moment Alisa Games publishes it. After that window closes, the link returns an error rather than delivering tokens or freebies, regardless of how the link itself looks. Expiry is the single most common reason a link fails, accounting for the majority of failed claim attempts.
The other three causes are: you have already claimed that specific link on your account (each link is redeemable once per account, not once per device); the link has hit its global claim cap set by Alisa Games; or there is a technical issue on your end such as an outdated app version, a broken deep link, or a Facebook session that is not properly connected to your in-game account. Knowing which cause applies takes about 30 seconds to diagnose - start with the freshest links from the top of our list, and if those also fail, move to the fix guide below.
Quick Diagnostic
| What Happens | Most Likely Cause | Quick Fix |
|---|---|---|
| No reward, no message | Expired link | Try a newer link from the top of the list |
| "Already claimed" message | Per-account limit | Move to the next unclaimed link |
| Link opens browser, not app | App not installed or outdated | Install or update Bingo Story, then retry |
| 404 or broken page | Link expired or removed | Skip this link, use a fresh one |
| Reward shows 0 tokens | Global claim cap reached | Wait for new links to drop |
Fix Guide
Link Already Expired
Bingo Story links expire 24 to 48 hours after Alisa Games publishes them - the timer starts when the link goes live, not when you click it. A link shared in a Facebook group three days ago has almost certainly expired, even if the post looks recent. The fix is straightforward: use the freshest links available. On this page, links are sorted by date added, so the top entries are your safest bets. If you consistently find that links are expired by the time you see them, consider enabling in-game notifications or following the official Bingo Story Facebook page directly so you catch links within hours of posting.
Fix: Always claim from the top of this page and bookmark it for daily visits.
Already Claimed This Link
Each Bingo Story link is tied to your account and can only be claimed once. If you see a message confirming you have already received this reward, the tokens were delivered the first time - claiming it again on a different device or browser will not give you more. The solution is to move to a different link. If you have claimed all currently visible links, check back the following day when new ones are added. Some players try to create secondary accounts to claim the same links twice - this violates Alisa Games terms of service and risks a ban on both accounts.
Fix: Move to the next link in the list - no workaround exists for an already-claimed link.
App Not Launching from Link
If tapping a reward link opens a browser page instead of launching Bingo Story directly, the issue is almost always a missing or outdated app installation. First, confirm Bingo Story is installed on the device you are using. If it is installed but still not launching, check the App Store or Google Play for a pending update - deep links sometimes stop working on old app versions after Alisa Games releases a major update. Once updated, try the link again. If the app launches but shows an error, clear the app cache, restart the app, and retry. On iOS you may need to tap the link from Safari rather than from within the Facebook or Chrome app.
Fix: Update the app, then open the link from your device's default browser (Safari/Chrome).
Facebook-Only Links
Some Bingo Story reward links are distributed exclusively through the official Facebook page and are structured to open within the Facebook app. If you do not have the Facebook app installed or are accessing the link from a non-Facebook source, the deep link may not route correctly to your in-game account. The fix is to tap the link directly from within the Facebook app (not from a web browser or copied URL). If you play Bingo Story through Facebook rather than the standalone mobile app, make sure you are logged into the correct Facebook account that is linked to your Bingo Story progress.
Fix: Open Facebook-sourced links directly within the Facebook app using the correct account.
Still Not Working?
If you have tried the freshest links and followed the steps above and links are still consistently failing, the issue may be account-specific. Alisa Games provides player support through the in-game help button (usually found in the settings menu) and through their official Facebook page via direct message. When contacting support, include your in-game username, the platform you play on (iOS, Android, or Facebook), a screenshot or URL of the specific link that failed, and the error message or behavior you experienced. This information helps the support team identify whether it is a known server-side issue or an account configuration problem.
Occasionally Alisa Games runs server maintenance that temporarily affects link redemption for all players. If multiple fresh links are all failing at the same time, check the official Bingo Story Facebook page for any maintenance announcements before spending more time troubleshooting. In this case the fix is simply waiting - links typically resume working within a few hours of maintenance completion.
How to Never Miss a Link Again
Bookmark this page
Check it daily to catch links within hours of posting, not days later.
Enable in-game notifications
Alisa Games pushes alerts when new reward links go live. Turn them on in settings.
Follow on Facebook
The official Bingo Story Facebook page is the primary distribution channel for reward links.
Set a daily reminder
A recurring morning reminder takes 10 seconds to set and ensures you never start the day without checking.